In 1996 MRO EXPRESS MEDICAL REVIEW OFFICER SERVICES was established, and in a very short time became recognized as it exists today as a premium service leaving no detail in the business untouched. It quickly became evident that in the business of the Medical Review Officer (MRO) Services organization, a rapid, efficient, and customer service oriented company was a combination that the drug testing world desperately needed. MRO EXPRESS MEDICAL REVIEW OFFICER SERVICES set out to fill the gaps of this deficiency by forming a group of MRO’s certified by MROCC and/or AMMRO in all levels of drug testing including: hair, urine, and saliva that were full-time MRO’s without the distractions of primary practice. The lack of distraction from primary practice opened the doors to maximum access to the MRO Service for questions that could be answered promptly and in a manner that was relaxed and personable. Due to the fact our Medical Review Officer Services are full time, this ensures that their experience level far exceeds that of the part-time physician who has a primary clinic setting that requires full attention.
WEB BASED REPORTING TO BETTER SERVE ALL OF OUR NATIONWIDE CLIENTS!!
It also became clearly apparent that there was a considerable loss in the area of customer service in the industry. MRO EXPRESS MEDICAL REVIEW OFFICER SERVICES sets the company up in a way that the clients are all given their own account managers and are responded to by a live person and not by automated systems. This ensures all results and questions are taken care of by extremely experienced MRO assistants in a timely and concerned manner.
MRO EXPRESS MEDICAL REVIEW OFFICER SERVICES also has recognized the need for efficient software for accurate record keeping and production of professional reporting. Our reports are generated through either Drug Pak software or RedArrow software, both leading drug testing software on the current market.
MRO EXPRESS MEDICAL REVIEW OFFICER SERVICES has taken the time to listen to its customer’s feedback and by doing so we feel that we have been able to create a company that far exceeds the expectations of any company requiring our services! MRO EXPRESS MEDICAL REVIEW OFFICER SERVICES is designed for companies that need an experienced MRO that is committed to following and correctly interpreting the D.O.T. regulations.
We look forward to your company benefiting from our hard work in this industry. MRO EXPRESS MEDICAL REVIEW OFFICER SERVICES is not just a service we are an asset to your company.